Highmark has notified all physicians of the loss, and that the Blue Cross Blue Shield Association will pay for one year of a credit monitoring service.
The letters sent to each physician contained a code, which will allow you to subscribe to this service.
Many physician have contacted ACMS to indicate that they have not received their letter, as they were sent to the physician’s billing address on record with Highmark.
In response to a request from ACMS, Highmark has set up an email address that you may use to contact them for a copy of the letter that was sent to you. Physicians should send your request for the letter to:
In the subject line, please write: “BCBSA Security Breach“. Highmark will then email a copy of your letter directly to you. Be sure to include your full name, medical specialty, and daytime phone number in your e-mail to Highmark.
Again, we recommend that all physicians utilize the credit monitoring service. We thank Highmark for their assistance in responding to this situation
There are a number of issues surrounding the safeguarding of data. Recent losses of data through similar thefts of laptop computers have occurred elsewhere, and the issue is receiving attention at the state and national levels as well.
ACMS will be following up on these issues as they affect physicians in southwestern Pennsylvania and will continue to advise you of actions.